Shipping policy
SHIPPING POLICY
🚚 FREE TRACKED SHIPPING ON ALL ORDERS
We are pleased to offer complimentary, fully-tracked shipping worldwide on every order — with no minimum purchase required. Each package is dispatched with a tracking number sent to your email, allowing you to follow your order from our warehouse to your doorstep.
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ORDER PROCESSING
Orders are typically processed and dispatched within 1–3 business days of purchase.
Business days exclude weekends and public holidays. Orders placed on Friday after 12:00 PM (GMT) or during the weekend will be processed the following Monday.
During peak periods (sales, drops, holidays), processing times may extend to 3–5 business days. You will be notified by email if delays exceed our standard processing window.
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ESTIMATED DELIVERY TIMES
Once dispatched, estimated transit times are as follows:
🇺🇸 United States — 5–8 business days 🇨🇦 Canada — 5–8 business days 🇬🇧 United Kingdom — 5–8 business days 🇫🇷 France & EU — 5–8 business days 🇦🇺 Australia & New Zealand — 5–8 business days 🌍 Middle East — 5–8 business days 🌐 Rest of World — 7–12 business days
These are estimates only. Actual delivery times may vary based on your location, customs processing, carrier capacity, and external factors beyond our control.
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WHEN DELIVERY MAY TAKE LONGER
While we work diligently to meet our shipping estimates, several factors can occasionally extend delivery times:
→ Customs and import processing International packages may be held by customs authorities for inspection. This is standard procedure and outside our control. Customs delays typically add 2–7 business days to the estimated transit time.
→ Remote or rural delivery addresses Deliveries to remote regions, islands, or rural areas may require additional transit time (up to 5 extra business days).
→ Peak periods and seasonal volume November through January (Black Friday, holidays) and major sale events can cause global shipping delays of 3–7 additional days.
→ Weather and carrier disruptions Severe weather, natural events, strikes, pandemics, or carrier service interruptions may impact delivery schedules.
→ Incorrect or incomplete shipping information If the address provided at checkout is incorrect or incomplete, delivery will be delayed. Please review your shipping details carefully before submitting your order.
→ Failed delivery attempts If the carrier is unable to deliver your package and you do not collect it within their holding period, the order may be returned to us. Reshipping fees may apply.
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TRACKING YOUR ORDER
Once your order ships, you will receive a shipping confirmation email containing:
→ Your tracking number → A direct link to track your package → The carrier name handling your delivery → Estimated delivery date
If you have not received tracking information within 5 business days of placing your order, please check your spam folder or contact us at info@north444.com.
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CUSTOMS, DUTIES, AND IMPORT TAXES
For orders shipped outside the European Union, customers are responsible for any customs duties, import taxes, or fees imposed by the destination country.
These charges, if applicable, are determined by your local customs authority and are not included in your order total or our shipping fees. We have no control over these charges and cannot predict their exact amount.
Refusal to pay customs charges may result in your package being returned to us or destroyed by customs. In such cases, we are unable to offer a refund for the original shipping cost or any return shipping fees incurred.
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SHIPPING ADDRESS CHANGES
We are unable to modify shipping addresses once an order has been processed and dispatched.
If you need to change your delivery address, please contact us within 12 hours of placing your order at info@north444.com. Address changes requested after this window cannot be guaranteed.
We are not responsible for orders shipped to addresses provided incorrectly by the customer at checkout.
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LOST OR STOLEN PACKAGES
Once a package is marked as "Delivered" by the carrier, NORTH444 is not liable for stolen or missing packages.
We strongly recommend providing a secure delivery address or selecting a delivery option that requires signature confirmation when available.
If your tracking shows "Delivered" but the package has not arrived:
- Check with neighbors and household members
- Look around your delivery location (porches, garages, mailboxes)
- Wait 24–48 hours, as some carriers mark packages as delivered slightly before actual delivery
- Contact your local carrier office with your tracking number
- If still missing, contact us at info@north444.com within 7 days of the delivery date
For packages not marked as "Delivered" but significantly delayed (more than 14 business days beyond estimated delivery), please contact us — we will investigate with the carrier and assist in resolving the issue.
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DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, or you receive an incorrect item, please contact us at info@north444.com within 48 hours of delivery with:
→ Your order number → Photos of the damaged item or packaging → A description of the issue
We will send you a replacement at no additional cost, or issue a full refund — including any return shipping where applicable.
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SHIPPING TO MULTIPLE ADDRESSES
We currently ship to one address per order. If you wish to send items to multiple addresses, please place separate orders for each delivery location.
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P.O. BOXES AND APO/FPO ADDRESSES
We can deliver to P.O. Boxes and APO/FPO addresses in most regions. However, transit times to these addresses may be longer than standard delivery estimates. Some carriers may not deliver to P.O. Boxes — in such cases, we will contact you to provide an alternative address.
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COUNTRIES WE SHIP TO
We currently ship worldwide. If your country does not appear at checkout, please contact us at info@north444.com — we may be able to arrange a custom shipping solution.
Note: certain countries may be temporarily restricted due to local regulations, sanctions, or carrier limitations. You will be notified if your order cannot be shipped to your location.
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CONTACT US
For any shipping-related inquiries, please reach out to us at info@north444.com.
We respond within 24 hours, Monday through Friday.
NORTH444 info@north444.com